Cobbler Road FAQ

ORDERS & PAYMENT
How do I place an order?
Select your items, choose size/color, and proceed to checkout. Follow prompts to enter details and complete payment.

What payment methods are accepted?
We accept major credit cards and PayPal.

Can I modify or cancel my order?
Orders are processed quickly. Contact us immediately and we will try to accommodate changes, but we cannot guarantee modifications once placed.

Why was my payment declined?
Declines may occur for various reasons. Please verify your information or contact your financial institution.

SHIPPING
Where do you ship?
We ship to select countries. Available destinations are shown at checkout.

How long will I receive my order?
Processing and delivery times vary by location. You will receive a confirmation email with tracking once your order ships.

Can I track my order?
Yes. A tracking link will be emailed once your order is dispatched.

RETURNS & EXCHANGES
What is your return policy?
We accept returns of unworn, unaltered merchandise in original packaging. Visit our Returns Center to initiate.

How do I return an item?
Log into your account or use our Returns Portal to generate a return label. Drop off at any authorized carrier location.

When will I receive my refund?
Refunds are processed upon inspection and approval. The time frame depends on your payment provider.

Can I exchange an item?
Exchanges are processed as returns and new orders. Return the unwanted item and place a new order.

PRODUCT & CARE
How do I care for my shoes?
Follow care instructions specific to your materials. General guidance is available on product pages.

Are your sizes true to fit?
Sizing varies by style. Refer to the size guide and customer reviews on each product page.

Do you offer wide widths?
Select styles are available in wide widths. Filter by size options on collection pages.

GIFT CARDS
Do you sell gift cards?
Yes, digital gift cards are available on our site. They are delivered via email and never expire.

Can I use multiple gift cards?
Yes. Enter each code at checkout.

ACCOUNT
Do I need an account to checkout?
Guest checkout is available, but creating an account allows you to track orders and save preferences.

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.

TECHNICAL
The website is not working correctly. What should I do?
Clear your browser cache or try a different browser. Ensure your browser is updated to the latest version.

Is my information secure?
We use industry-standard encryption to protect your data during transactions.

Still have questions?
Visit our Contact page or use the live chat feature for assistance.