COBBLER ROAD PRIVACY POLICY

cobblerroad.com is operated by Cobbler Road. This Privacy Policy (“Privacy Policy” or “Policy”) describes how cobblerroad.com collects, uses, and discloses personal information when you access or use our websites, mobile applications, or any other services that link to this Privacy Policy, visit us in our stores, or otherwise communicate with us.

This Policy also tells you about your rights and choices with respect to your personal information, and how you can reach out to us to get answers to your questions. Our privacy practices with respect to personal information about our employees, job applicants and contractors, past and present, are addressed through other internal company policies and procedures, and are outside the scope of this Policy.

Types of Information We Collect

The types of personal information we collect about you depends on how you interact with us. “Personal Information” refers to information that identifies, relates to, describes, or can be associated with you. The following provides examples of the type of information that we collect and have collected in the preceding 12 months and our purpose for collecting that information.

Identifiers

  • Example of Information Collection: Basic identifying information such as name, email address, postal address, billing address, shipping address, and phone number.
  • Purpose for Collection: Providing account-related functionalities; To fulfill your contract for the provision of products or services, to ship the goods to you or your provided recipient, to provide receipts and order updates, and to send notifications to you about your account, purchases, returns, and exchanges; To receive and act upon your feedback or issues; To share information about our products and services; To operate contests and sweepstakes; To fulfill our promotions; To conduct surveys or contests and to understand your opinions; To serve targeted advertisements.

Commercial Information

  • Example of Information Collection: Payment information such as credit or debit card number. This information may be collected by our consumer care representatives to help with completing your order. However, typically this information is collected by our payment processor partners; Information regarding the products or services you have purchased, returned, exchanged, or considered, and your preferences, as well as your government-issued identifier in connection with return transactions.
  • Purpose for Collection: To fulfill your contract for the provision of products or services, to provide receipts and order updates, and to send notifications to you about your account, purchases, returns, and exchanges.

Demographic Information

  • Example of Information Collection: Date of birth or your location.
  • Purpose for Collection: To send birthday promotions and gifts; To understand and analyze our customers.

Internet or Other Network Activity Information

  • Example of Information Collection: If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases; Mobile device or app information such as unique identifying information that is sent from your device when visiting our website or one of our stores; We use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively “tracking technologies”) to monitor how you interact with our websites and mobile applications and other websites. This may include which links you click on or identifying information about your device or browser; With web logs we may collect your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for your visit; Information about your interactions with our online services and advertisements, including browsing activities and data that reflects the content you have accessed, clicked on, or viewed, use of our accessibility features, and information about the websites or apps visited immediately before or after interacting with our online services.
  • Purpose for Collection: To understand how you interact with our communications; To identify unique visitors, and to understand how users interact with their mobile devices; To operate our websites and mobile applications efficiently, provide account-related functionalities, and understand how you interact with our websites and mobile applications to better improve them and maintain security standards; To detect and prevent fraud; To serve targeted advertisements and engage in behavior-based advertising and capture web analytics.

Characteristics of Protected Classifications Under State or Federal Law

  • Example of Information Collection: Age.
  • Purpose for Collection: To send birthday promotions and gifts; To understand and analyze our customers.

Geolocation Data

  • Example of Information Collection: Your location from the GPS, Wi-Fi, and/or cell phone, computer, or device to determine your distance from one of our stores.
  • Purpose for Collection: To understand our users and provide tailored services; In some contexts, our use is also based on your consent to provide us with geolocation information; To serve targeted advertisements.

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

  • Example of Information Collection: Audio recordings of customer service calls; Video recordings (CCTV) of stores.
  • Purpose for Collection: For quality assurance purposes; For safety, security, fraud, loss prevention, and operation purposes in store.

Professional or Employment-Related Information

  • Example of Information Collection: Business/professional contact information (name, email address, phone number); Employment position; Background or screening information to the extent needed and in accordance with applicable law.
  • Purpose for Collection: To maintain our relationship with our suppliers, subcontractors, and service providers, and performing our contract with the organization.

Sensitive Personal Information

  • Example of Information Collection: Account login and password; Credit card/debit card number and pin. This information may be collected by our consumer care representatives to help with completing your order. However, typically this information is collected by our payment processor partners; Racial or ethnic origin, religion.
  • Purpose for Collection: Provide account-related functionalities to our users; To fulfill your contract for the provision of products or services, to provide receipts and order updates, and to send notifications to you about your account, purchases, returns, and exchanges; To understand and analyze our customers.

Inferences Drawn from Any of the Information Identified Above

  • Example of Information Collection: We use the information listed above to draw inferences about your preferences.
  • Purpose for Collection: We use the information listed above to draw inferences about your preferences.

Use and Processing of Your Information

In addition to the specific situations discussed elsewhere in this policy, we use information for the following situations:

  • To identify you when you visit our websites, mobile applications, or our stores and personalize your experience.
  • To provide products and services you request or to process returns.
  • To streamline the checkout process.
  • To administer, maintain, evaluate, and improve our websites, mobile applications, and services, and to develop new products and services.
  • To conduct research and analytics related to our websites, mobile applications and services, including combining any or all of the information that we collect or obtain.
  • To respond to inquiries related to support, or other requests.
  • To communicate with you, such as through our clienteling services or to send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
  • For internal administrative purposes, as well as to manage our relationships.
  • To detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of Cobbler Road and our customers, employees, or others.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase, we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collecting and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

Sources of Information

We collect your personal information in the following ways, pursuant to applicable law:

  • Directly From You, when you use or engage with our websites or mobile applications, shop with us, register for an account, contact us, respond to a survey, post on our site, or sign up to receive emails, text messages, and/or postal mailings. For example, we collect and record information and content you provide to us over the phone, email, or online chat, or when you communicate with us using any other service or communication method.
  • Through Our Use of Cookies and Other Automatic Data Collection Technologies, when you visit our websites, open or click on emails we send you, or interact with our advertisements. We or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the “Cookies and Similar Tracking Technologies” section below.
  • Through in-store and other offline technologies. In some cases, we record customer service calls for quality assurance. We may also use Closed Circuit Television or CCTV in our stores for safety, security, fraud, loss prevention, and operational purposes.
  • From Our Third Party Partners, including from third parties that we have partnered with to provide you the products and services that you have requested from us.
  • From Other Sources, We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
  • Additionally, if you have given Cobbler Road permission to store your payment information, your credit card issuer may provide us with updated payment information (including credit card number and expiration date) in connection with the credit card issuer’s account updater service. We use this information to perform our contract with you. The credit card issuer’s use of your information is not governed by this privacy policy, but by their own privacy policies.

Disclosures of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  • Affiliates: We may disclose your information to our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control) to provide you with our products and services.
  • Acquisitions: If another company acquires our company, business, or our assets, we will also disclose your information to that company, including at the negotiation stage.
  • Other Disclosures with Your Consent: We may ask if you would like us to disclose your information with other unaffiliated third parties who are not described elsewhere in this policy.
  • Compliance with Law or Other Legal Process: We may disclose your information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
  • Public Forums: You may have the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
  • Partner Promotion: We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner, the information that you provide will be shared with us and with them in order to carry out the promotion. A third-party partner’s use of your information is not governed by this privacy policy.
  • Service Providers and Contractors: We may disclose your information to service providers and contractors for processing for a specific business purpose on our behalf. Among other things, service providers and contractors may help us to administer or host our website, assist in daily business operations, provide professional services, distribute communications, manage promotions, provide data analytics and logistics, operate advertising and marketing campaigns, conduct surveys, provide technical support, process payments, host or store data, assist with fraud prevention, and assist in the fulfillment of orders.
  • Third Party Applications/Websites: We may disclose customer information (including personally identifiable information) with certain companies for advertising and marketing purposes, subject to your right to opt out of these disclosures.

Cookies and Similar Tracking Technologies

Cobbler Road and our third-party partners use cookies and similar tracking technologies to operate our websites and mobile applications, understand how you interact with them, and serve advertisements that may be relevant to you. Cookies are small text files that are stored on your browser or device. We may also use web beacons, pixels, and similar technologies for these purposes.

Our use of these technologies falls into the following categories:

  • Strictly Necessary: These technologies are required for our websites to function properly, such as to authenticate users, prevent fraudulent activity, and improve security. You cannot opt out of these technologies.
  • Functional: These technologies enable enhanced functionality and personalization, such as remembering your preferences and login information. If you do not allow these technologies, some services may not function properly.
  • Performance and Analytics: These technologies collect information about how you use our websites, such as which pages you visit and whether you experience any errors. We use this information to improve our websites and services.
  • Targeting and Advertising: These technologies are used to deliver advertisements relevant to you and your interests, limit the number of times you see an advertisement, and measure the effectiveness of advertising campaigns. They may be set by us or by our advertising partners.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, and set your preferences for certain websites. Please note that if you choose to block or delete cookies, certain features of our websites may not work as intended.

We also work with third-party advertising companies that use tracking technologies to serve advertisements on our behalf across the internet. These companies may collect information about your visits to our websites and other websites. You may opt out of interest-based advertising through industry opt-out programs.

Your Rights and Choices

Depending on your jurisdiction of residence, you may have certain rights regarding your personal information. These rights may include:

  • Right to Know: You may have the right to request that we disclose the personal information we have collected about you, including the categories of personal information, sources of collection, business purpose for collection, categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected.
  • Right to Delete: You may have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt Out: You may have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of these rights.

To exercise your rights, please submit a verifiable consumer request through our designated request portal or by contacting us. We will acknowledge receipt of your request within ten business days and provide information about how we will process your request. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

California Privacy Rights

If you are a resident of California, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information. This section describes our practices regarding the collection, use, and disclosure of California residents’ personal information and applies to all visitors, users, and others who reside in the State of California.

Notice of Collection: In the preceding 12 months, we have collected the categories of personal information listed in the “Types of Information We Collect” section above. We collect this personal information for the business and commercial purposes described in that section.

Sale or Sharing of Personal Information: We may sell or share your personal information for cross-context behavioral advertising purposes. California residents have the right to opt out of the sale or sharing of their personal information.

Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law.

Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information. We do not currently sell covered information as defined under Nevada law. However, if you are a Nevada resident, you may submit a request to opt out of future sales.

Children’s Privacy

Our websites and mobile applications are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Data Security and Retention

We implement and maintain reasonable administrative, physical, and technical security measures designed to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.

International Data Transfers

Cobbler Road is based in the United States. If you are accessing our websites or mobile applications from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. The data protection laws in the United States may differ from those of your country of residence. By using our websites or mobile applications, you consent to the transfer of your information to the United States and the collection, storage, and processing of your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this policy. If we make material changes, we will provide you with notice through our websites, mobile applications, or by other means prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us through our designated consumer request portal available on our website or through other means made available on cobblerroad.com. We will respond to your request in accordance with applicable law.