COBBLER ROAD SHIPPING POLICY

At Cobbler Road, we are committed to delivering your premium footwear with the same care and attention to detail that defines the craftsmanship of every pair we offer. This Shipping Policy explains our shipping practices and procedures to ensure a smooth and transparent experience from the moment you place your order to the moment your shoes arrive at your door.

Order Processing

Once you place an order on cobblerroad.com, our team begins preparing it for shipment with efficiency and care. Orders are processed through our secure system and verified to ensure accuracy and security. Processing time begins once your order confirmation is sent and payment is authorized. During peak periods or promotional events, processing may take slightly longer, and we appreciate your patience.

You will receive an order confirmation email acknowledging that we have received your order. This does not constitute acceptance of your order, but rather confirmation that we have received your request and begun processing it. Once your order is prepared and dispatched, you will receive a separate shipment confirmation.

Shipping Destinations

We are pleased to offer shipping to a wide range of destinations worldwide. Available shipping locations are presented to you during the checkout process. Please note that some remote areas may have extended delivery time frames or may not be eligible for certain shipping methods. If you are located in a region we serve, we will do our utmost to ensure your order reaches you.

Shipping Methods and Carriers

We partner with reputable, fully insured carriers to deliver your orders safely and reliably. The shipping methods available to you will depend on your location and the items in your order. During checkout, you will be presented with the shipping options applicable to your delivery address and selected merchandise.

All shipments are fully tracked, and your tracking information will be provided to you via email as soon as your order is dispatched. This allows you to monitor the progress of your delivery in real time. We recommend using the tracking link provided to stay informed of your shipment’s status.

Delivery Time Frames

Delivery time frames vary depending on your location, the shipping method selected, and the time required to process your order. Estimated delivery windows are provided during checkout and in your shipment confirmation email. These estimates are based on information provided by our carrier partners and are not guaranteed; however, we make every effort to ensure your order arrives within the projected time frame.

We kindly remind you that delivery time frames are calculated from the date your order is dispatched, not from the date your order is placed. During checkout, you will see both the estimated processing time and the estimated transit time combined to provide a total estimated delivery window.

Shipping Confirmations and Tracking

Once your order leaves our facility, you will receive a shipment confirmation email containing your tracking number and a link to monitor your package’s journey. Tracking information may take up to 48 hours to appear in the carrier’s system after dispatch. We encourage you to check the tracking link periodically for the most up-to-date delivery information.

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. Cobbler Road cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Delivery Attempts and Failed Delivery

Our carrier partners will typically make multiple attempts to deliver your package to the address provided. If delivery is unsuccessful after the carrier’s standard number of attempts, the package may be held at a local facility or returned to us. Please refer to the tracking information provided and follow any instructions from the carrier to arrange redelivery or pickup.

Packages that are returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal to accept delivery will be processed upon return to our facility. Once a returned package is received and processed, we will issue a refund for the merchandise value. Original shipping charges are not refundable in such cases.

International Shipping and Customs

For orders shipped internationally, the recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

Customs duties, taxes, and other import fees are not included in the price of the merchandise or in the shipping charges collected at checkout. These amounts are determined and assessed by the customs authority of the destination country and are the sole responsibility of the recipient. Customs policies vary widely by country, and we recommend that you contact your local customs office for more information regarding applicable duties and taxes.

Please note that we are required to declare the full value of the merchandise on all customs documentation. We cannot alter declared values or mark items as gifts for customs purposes.

Order Modifications and Address Changes

We process orders quickly to ensure prompt delivery. If you need to modify your order or correct your shipping address, please contact us immediately through the methods provided on our website. While we will make every effort to accommodate your request, we cannot guarantee that changes can be made once an order has entered the processing or shipping stages.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to their size, destination, or applicable laws. These restrictions will be clearly indicated on the product page and during checkout. We reserve the right to refuse or cancel orders that violate these restrictions or that we suspect are placed for resale or other unauthorized purposes.

Holiday and Peak Season Shipping

During holiday seasons and major promotional events, order volumes are significantly higher. While our team works diligently to process and dispatch orders as quickly as possible, please anticipate potential delays in both processing and transit times during these periods. We recommend placing orders well in advance of any desired delivery dates.

Lost, Stolen, or Damaged Shipments

Cobbler Road takes great care in packaging every order to protect it during transit. All shipments are insured through our carrier partners. If your package arrives visibly damaged, please note the damage with the carrier at the time of delivery and retain all original packaging.

Once a package is marked as delivered by the carrier, the risk of loss transfers to the recipient. We are not responsible for packages that are lost or stolen after confirmed delivery. If you have not received your package within a reasonable time after receiving a delivery confirmation, please contact the carrier directly using the tracking information provided.

If your package has not arrived within the estimated delivery window and the tracking information has not updated for an extended period, please contact us. We will initiate an investigation with the carrier on your behalf.

Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our practices, carrier partners, or applicable regulations. The most current version of this policy will always be available on cobblerroad.com. We encourage you to review this policy periodically.

Questions

If you have any questions regarding our shipping practices or the delivery of your order, we are here to assist you. Please reach out through the customer support options available on our website. Our team is dedicated to providing you with timely and helpful responses.

Thank you for choosing Cobbler Road. We are honored to be part of your journey and look forward to delivering exceptional footwear to your doorstep.